fraud Formal Notice: Uncredited 5000 INR Deposit Despite Valid UTR & Merchant Confirmation – Potential Fraud Investigation Required

[Hanzal]

BC GAME DEPOSIT FRAUD

I have been facing a serious issue with a deposit that was successfully paid from my side but has not been credited to my BC.Game account. I have provided every proof possible, yet I have received no resolution or meaningful support.

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Deposit Issue Details

• BC Game ID: 23673402

• Amount: 5000 INR

• UTR: 746488482956

• Order ID: F-1849124268515951759

• TxID: 4481324

• Date & Time: 18/11/2025, 16:08:42

• Status Shown on BC.Game: Canceled

• Credited Amount: 0 INR

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What Actually Happened

1. I paid 5000 INR successfully through UPI.

2. The amount was debited from my bank account.

3. I have attached:

   • Bank statement

   • Payment confirmation screenshots

   • Video proof of the transaction

4. After creating a support ticket, it was canceled automatically, with no help provided.

5. I contacted the merchant, and they confirmed they received the payment, but said I must contact BC.Game support for the credit.

6. Unfortunately, BC.Game support:

   • Provides only automated bot replies

   • Does not offer any human assistance

   • Does not respond to emails at [email protected]

   • Leaves tickets pending for long periods with no action

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Why I Am Posting Here

I have exhausted all official support channels:

• Live chat only replies with repetitive bot responses

• Email support has not responded for a long time

• Discord moderators simply redirect users back to the live chat bot

In this case, the system clearly shows a deposit failure, but the amount was successfully received by the merchant, and all proof from my side is genuine and already submitted.

I am requesting a manual review of this transaction, as this is serious and concerns real money lost due to system failure.

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Request

Please review my transaction manually and credit the deposit amount to my account, or process a refund if crediting is not possible. All data, screenshots, and video proof can be re-submitted if needed.

I hope this issue can be resolved professionally and promptly.

Thank you.

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Merchant Name: Bantu Ganesh

[Ygkvghcncycc]

I have the same issue. They are scammers. Been a week for me.